Women in Leadership Program Advisor Member

Sudhanshu Shukla

Active Term: 11/2025 - 11/2026

Areas of Expertise

• Mentoring and Building a Culture of Mentorship
  

HealthPlan One - IT Service Desk Manager

TEKSystems

I’m an IT Service Desk Manager and Strategic Artificial Intelligence Advisor with over 15 years of experience leading global infrastructure support, ITIL-based service delivery, and enterprise modernization initiatives across healthcare, manufacturing, real estate, and technology sectors.

Over the years, I’ve built and mentored high-performing technical teams, streamlined operations, and delivered measurable improvements in uptime, first-call resolution, and customer satisfaction. I take pride in combining hands-on technical expertise with a leadership style centered on clarity, accountability, and growth.

I hold multiple certifications, including Microsoft Certified: Azure Administrator Associate (AZ-104), Microsoft 365 Administrator Expert, ITIL v4, PMP, and CompTIA Security+. As a certified advisor for the University of North Georgia’s Strategic Artificial Intelligence Program, I enjoy helping organizations embrace innovation, continuous learning, and the ethical use of emerging technologies.

At my core, I’m driven by a simple goal: to empower people, elevate teams, and align technology with purpose and impact.

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